Terms of Use

01 Introduction

These Terms and Conditions of Use ("Terms") govern your access to and use of the Ensurekar platform, website, and mobile/web applications ("Platform") operated by SW Tech Media Private Limited ("Company", "we", "us", "our"), a company incorporated under the Companies Act, 2013, having its registered office at Jabalpur, Madhya Pradesh, India, and operating as an authorised Electronic Return Intermediary (ERI) registered with the Income Tax Department of India.

By accessing or using the Platform, you ("User", "you", "your") agree to be bound by these Terms.

02 About the Platform and Services

2.1 Ensurekar is a technology-enabled compliance and financial services platform that provides the following services:

• Income Tax Return (ITR) filing services as an authorized ERI (Type 2)
• Legal and compliance advisory services
• Financial services and tax planning
• Business registration and documentation services

2.2 As an authorized ERI under the Electronic Furnishing of Return of Income Scheme, 2007, we are authorized to file income tax returns on behalf of taxpayers with their consent.

2.3 We act as a technology facilitator and intermediary. We are not a bank or financial institution. Our ITR filing services are subject to the rules, regulations and guidelines of the Income Tax Department of India.

2.4 We reserve the right to add, modify or discontinue any service on the Platform at any time without prior notice.

03 Eligibility and Registration

3.1 You must be at least 18 years of age to use our Platform and services.

3.2 To avail our services, you may be required to provide the following information:

• Full name as per PAN card
• Permanent Account Number (PAN)
• Aadhaar number (voluntary unless mandated by law)
• Date of birth
• Mobile number and email address
• Bank account details
• Income details, Form 16, salary slips
• Any other documents required for ITR filing

3.3 You warrant that all information provided by you is true, accurate, current and complete. Any false or misleading information will result in immediate suspension or termination of your account.

3.4 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

04 ERI Services and Taxpayer Authorization

4.1 By using our ITR filing services, you authorize Ensurekar (SW Tech Media Private Limited), acting as a registered Electronic Return Intermediary (ERI), to:

• Add you as a registered client in the Income Tax Department's ERI system
• Access your income tax profile on the e-filing portal
• Retrieve your prefilled ITR data from the Income Tax Department
• Prepare, validate and submit your income tax return
• Download your ITR acknowledgement (ITR-V)
• Perform any other functions necessary to complete the ITR filing process

4.2 The OTP sent to your registered mobile number or email by the Income Tax Department during the filing process is sent directly by ITD. We do not store or have access to your OTP.

4.3 You may withdraw your authorization at any time by writing to us; however, withdrawal of authorization after filing of return will not be possible.

4.4 We are not responsible for any errors, omissions or delays caused by the Income Tax Department's systems, servers or APIs.

05 B2B Services

5.1 For corporate clients and businesses availing our bulk ITR filing services (such as filing returns for employees or delivery partners), a separate B2B service agreement shall govern the terms of such engagement in addition to these Terms.

5.2 The corporate client shall be responsible for:

• Providing accurate and complete data of all individuals whose returns are to be filed
• Obtaining prior written consent from all individuals before sharing their personal and financial data with us
• Ensuring the data provided is complete, correct and in the format specified by us

5.3 We shall not be liable for any filing errors or rejections arising out of incorrect or incomplete data provided by the corporate client.

06 User Obligations

6.1 You agree to use the Platform only for lawful purposes and shall not:

• Provide false or misleading information
• Misuse the Platform for unauthorized or illegal activities
• Attempt to access another user's account
• Reverse engineer, decompile or tamper with the Platform
• Use automated tools to scrape or extract data from the Platform

6.2 You shall not hold us liable for any decisions made by the Income Tax Department regarding your return, including processing, refunds, or notices.

07 Fees and Charges

7.1 Our service fees are communicated to you at the time of availing the service and shall be paid in advance unless otherwise agreed.

7.2 Fees once paid are non-refundable except in cases where we are unable to complete the service due to reasons attributable solely to us.

7.3 We reserve the right to revise our fee structure at any time. Changes will be communicated to you in advance.

08 Disclaimer and Limitation of Liability

8.1 We are a technology-enabled ERI service provider. We are not a law firm, chartered accountancy firm or financial advisor. Our services do not constitute legal, tax or financial advice.

8.2 We shall not be liable for:

• Any delay or failure in ITR processing by the Income Tax Department
• Any tax demand, notice or penalty raised by the Income Tax Department
• Any loss arising from incorrect information provided by you
• Any technical failures on the Income Tax Department's portal
• Force majeure events including server downtime, internet outages, acts of God

8.3 Our total liability to you in any circumstances shall not exceed the fee paid by you for the specific service in question.

09 Data Security

9.1 We implement industry-standard security measures including data encryption, secure servers and access controls to protect your personal and financial data.

9.2 All data shared with us is stored securely and is only used for the purpose of providing the services requested by you.

9.3 We do not sell your personal or financial information to any third party. For full details, see our Privacy Policy.

10 Termination

10.1 We may suspend or terminate your access to the Platform at our discretion if you breach these Terms or misuse our services.

10.2 You may terminate your account by writing to us. Termination shall not affect any obligations already incurred prior to termination.

11 Governing Law and Dispute Resolution

11.1 These Terms shall be governed by the laws of India.

11.2 Any dispute arising out of these Terms shall first be attempted to be resolved amicably. If unresolved within 30 days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Jabalpur, Madhya Pradesh.

11.3 Subject to the above, courts in Jabalpur, Madhya Pradesh shall have jurisdiction.

12 Contact Us

For any questions, complaints or grievances regarding these Terms:

Looking for Tax Service Terms? Read the dedicated Tax Service Terms page.